Draft: Add your exact refund window, percentages and processing time in the highlighted areas before publishing.
1. Request
Email or call us with your name, course and payment details.
2. Review
We review your request against the policy below.
3. Decision
You are informed of the result in writing.
4. Refund
Approved refunds go to the original payment method.
Eligibility
Refund eligibility depends on the time since enrolment and how much of the course has been attended: [add your refund window].
Cancellation by DFA
If DFA cancels a batch or course, you may choose a transfer to another batch or a refund of the unused fee.
Non-refundable items
Registration fees, completed course portions, downloaded materials and promotional offers are generally non-refundable: [confirm].
Processing time
Approved refunds are processed within [X working days].
Request a refund